Troubleshooting LeoVegas Login and Account Issues: Deposit, KYC, and Access Problems

You see an error message on the login screen that says “incorrect username or password” after several failed attempts. This most often happens because caps lock is on or you are using the wrong email address.

Deposit Left Bank but Not on Casino Balance

You see your bank statement shows the money left, but the casino balance did not increase.

• The deposit method uses delayed processing
• The transaction was flagged for manual check
• You entered the wrong payment reference or account number
• Session timed out before the transfer confirmed
• The deposit limit on the method was applied

1. Check the transaction ID from your bank history
2. Look at the deposit page on the casino account to see if it shows pending
3. Wait three to five minutes before repeating
4. Refresh the casino page by closing and reopening the browser
5. Do not send the same amount again until the first resolves
6. Contact support if it stays pending longer than one hour
7. Provide the bank transaction ID and the deposit amount
8. Support will trace the payment between systems

Contact support if the deposit is still not added after the steps above.

Identity Verification Stuck or Documents Rejected

You see a message that says “document rejected” or “in progress” next to your documents in the profile.

• The document photo is blurry or cropped
• The document type is not accepted for your country
• The name on the document does not match the account
• The document is expired
• Proof of address is missing a full visible address

1. Check the accepted document types on the verification page
2. Take a new photo of your passport or driver’s license in good light
3. Make sure the whole document is inside the photo frame
4. Save the file as JPEG or PNG under 5 MB
5. Provide a utility bill or bank statement dated within three months
6. Upload the new version from the verification section
7. Wait for the review status to update to “verified”

Contact support if your documents are rejected three times for the same reason.

Cannot Log In or Account Locked After Failed Attempts

You see “account locked” or “too many attempts” after typing your password wrong a few times.

• Caps lock or num lock is active
• You are using the wrong email address
• Password contains a character missing from memory
• The account was locked automatically for security
• Your browser saved old credentials from another session
1. Check that letters are in lowercase if your password is all lowercase
2. Reset password using the “forgot password” link on the Leovegas login page
3. Wait 15 minutes before trying again if you see a lock timer
4. Use a different device or browser to clear cached credentials
5. Type the password manually with one finger on each
6. Turn off any autofill function in the browser
7. Check your email for the lock notification and follow its steps
8. Open the casino in a private window to check if it works

Contact support if the lock persists after the reset and waiting time

Deposit or Withdrawal Declined Because of Limits

You see “declined” or “not allowed” after trying to deposit or withdraw a certain amount.

• The amount exceeds your daily or weekly limit
• The method requires a minimum amount below that set
• The account has a deposit limit set for yourself
• The session after a new payment method has a lower limit for the first time
• A new withdrawal uses a different limit than deposits
1. Check the limit page inside the cashier section
2. Reduce your requested amount to within the visible limit
3. Choose a smaller deposit amount or a different method
4. Increase your limit in the responsible gaming settings
5. Wait for a new day or week if the limit resets then
6. Use the same method for withdrawal that you used for deposit
7. Complete any pending wagering requirements before withdrawal

Contact support if you cannot change the limit yourself and need a request processed.

Quick Reference

The table below shows each problem, its usual cause, and the first check to perform.

Problem	Usual Cause	First Check
Deposit missing from balance	Delayed processing	Look for a pending status in the deposit history
KYC documents rejected	Blurry photo	Take a new photo with steady hands
Account locked after login attempts	Wrong credentials	Reset your password
Deposit or withdrawal declined	Limit applied	Check the limit in your account settings
Cannot access account	Caps lock on	Check the keyboard key light

The first check solves most problems quickly. For example, a pending deposit needs only time to process. A lock after failed login resolves with a password reset in most cases. Blurry documents require a new clear photo. Limits are visible in the cashier and can be adjusted there. If the first check does not work, follow the full steps in the section above.

Always use the “forgot password” option when login fails instead of guessing repeatedly. This single action prevents account locks and saves time.